Endorsements
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"Stephanie is a great combination of left and right brain punctuated by high intellectual curiosity and an extremely strong work ethic. She was a key leader on my director team at Seattle Children's and really moved us to think more about quality, patient experience, and metrics/outcomes. Her focus and skill set is "on trend" for the future of healthcare management. I feel Stephanie is capable of taking on almost any problem and figuring out a way to solve it via solid analytics and interpersonal skills that build respect and support across an organization. I would welcome having Stephanie on any team I manage again in the future."
— David Perry, Principal & Founder at Perry IQ; Senior Advisor at Stanford Medicine
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"Stephanie is a strong leader who was an instrumental influence in the evolution of Family Centered Care in our organization. She pushed the organization to think different, to do “with instead of “at” when it came to understanding customer needs. Most impressive was Stephanie’s ability to bring people together, guiding them in understanding any situation or program at hand, and then supporting them to create sustainable change. She is a thought leader and believes in the philosophy that to create sustainable change, you have to engage the people. That perspective led to new designs and workflows - always with the view of improving the experience for patients and families - that were only accomplished through Stephanie’s leadership."
— Laura Crooks, CEO of Children’s Yakima Village, formerly Senior Director of Experience at Seattle Children’s
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"I had the pleasure of working with Stephanie for nearly 10 years in support of our hospital patient and family experience work. Stephanie is smart, innovative and professional. She is extremely reliable, conscientious and hard working. Her turnaround time, thoroughness, and insight on projects is extraordinary. In addition to the work Stephanie led in partnership with physicians within our organization, Stephanie was an essential contributor to the establishment of a national collaborative; her role as a founder of that initiative was recognized by the many collaborators from around the country. She is a natural manager and leader. My work with her was in healthcare, but I believe Stephanie would thrive in any environment, and would be an asset to any organization."
— Harris Baden, MD, Chief, Cardiac Critical Care, Seattle Children's & UW School of Medicine
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"I had the opportunity to collaborate with Stephanie on many projects while at Seattle Children's. During our partnership to create an update to our patient and staff experience curriculum, I was able to see her expertise in creating a positive staff and family experience. This knowledge and passion helped us to create an educational experience for hospital staff that was accessible and relatable for everyone whether they interacted with patients on a daily basis or not. She was also very committed to her team and creating an environment that allowed each team member to do his or her best work."
— Gina Montefusco, Coach & Leadership Consultant
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"Stephanie is an excellent leader with her ability to make all team members feel heard, valued and supported. She exudes positivity and is always going above and beyond to make sure all team members feel engaged. As an exceptional mentor she provided me with valuable developmental opportunities and career coaching as I was starting my career. I always admired her ability to collaborate with both clinical and administrative teams to improve on patient and family experiences throughout the organization. She truly believes in the work that she does and always has the patient/customer satisfaction as her top priority."
— Merrick Mandy, PA-C
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"It was my great privilege to work with Stephanie Hillman for over six years. Steph is a dynamo – smart, driven to make a difference, able to maximize available resources in creative ways, and one of the hardest working people I know. Steph’s drive and passion stem from a desire to improve the experience of patients and customers. She has high emotional intelligence and also cares for the people who provide care, understanding that supporting them is a direct support to patients and families. She knows healthcare inside and out and is able to use that knowledge, combined with data, to tell stories that inform strategy. Steph is a people person. Walking the halls of the hospital, she seemed to know everyone’s name and role and always had a smile and greeting for them. She is a born connector and is capable of unifying diverse teams in a shared vision. She is a natural leader, teacher, and mentor. I enthusiastically recommend Steph!"
— Jennifer Scott, Manager, Quality Programs at Seattle Children's
